Connect the receiver directly to a port on the computer. Note Bypass any port replicators, USB hubs, KVM switches, and so on.
(This method tests for port-specific issues.) Method 1: Try a different USB PortĬonnect the keyboard to a different USB port, and then check the behavior of the keyboard. Proceed to the next method if the problem still occurs. Try each of the Methods below in order, testing the keys after each method. If you do not have the supported program you can still use the key by reassigning the key. Many of the default assignments require that you have a specific program installed, or that you are using a supported e-mail program, Internet browser or media player. This can also be due to having unexpected default or re-defined program assignments for the keys.
This issue occurs because the scan codes issued by the keyboard are interpreted differently by each keyboard control utility. Third-party keyboard control utilities are also provided with Acer, Gateway 2000, and Sony Multimedia computers. Hewlett-Packard Multimedia Keyboard Utility Examples of third-party keyboard control utilities are as follows: This issue can also occur if a third-party keyboard control utility is running on your computer. I've tried all versions of OSD and Command Centre from M17xR3 to AW17 R1 with no luck, I've even reverted the system BIOS back to A11 because I read some people had fixed their issue with this BIOS revision.Īlso tried both UEFI and Legacy - No joy.Īs far as I can tell there were only two motherboard revisions for this model A00 and A01 - Does anyone know of any others? Also does anyone know how many vendors made these boards, if there's more than one (like usual) then it may be some work and some don't.This issue may occur if there is a problem with the USB connection on your computer. I've clean installed 10, upgraded from 7 to 10, 8.1 to 10 and still nothing on those two buttons
I have a M17xR4 with Windows 10 Pro Build 1607 installed, everything is running great except for the eject and Command Centre buttons on the media board (Above the keyboard on the right hand side)Īll other media buttons work except for these two, funny thing is the eject button works during boot up but will not work in windows, so it's definitely windows 10 screwing it up somehow. Hello to any and all who read and/or help with this issue.įirstly, before any Alienware moderators state the obvious - Yes I know Win 10 is not validated for M17xR4
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